FAQ'S

FEATURES

  • Handmade units built to fit snug on your head.
  • Hair is sourced internationally and pass strict guidelines here in the US before shipping to you.
  • 150% Density & HD Lace
  • Comes with an adjustable built-in band.
  • Constructed on ventilated, breathable caps.

HOW TO INSTALL

  • Prep your natural hair so that you have a flat foundation.
  • Slick your edges back using product of your liking.
  • Place the wig on top of your head or wig cap(if you choose to wear) and adjust the straps/band at the nape of your neck and the sides of your head to ensure a snug fit.

CARE INSTRUCTIONS

Taking good care of your wig is essential in order to extend its life, so here are some tips to help you out!

  • When taking off your wig, use a wide-tooth comb or wig brush to gently detangle it.
  • When not wearing your wig, keep it on a wig stand to maintain its shape.
  • Use a sulfate-free shampoo and conditioner to wash and care for your wig.
  • Use a deep conditioning treatment once a month to prevent the wig from drying out and to add extra shine.
  • Gently towel-dry your wig and then let it air dry.
  • Avoid using any styling products that contain alcohol as these can damage the fibers.
  • Avoid brushing or combing your wig when it's wet as this can cause breakage.
  • When not in use, store your wig in a cool, dry place.

Following these steps will help to ensure that your wig looks great and lasts for a long time!

SHIPPING AND RETURN'S

SHIPPING POLICY

Attention!!! We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.

Please examine your package before signing for it.
Note: We ship via FedEx, UPS, or USPS.

We only ship products to confirmed addresses. If the shipping address is not the same as the billing address connected with your ATM/Debit/Checking Account, it will not confirm and payment is subjected to being refunded. Shipping inside the US may take 5-7 business days.We only ship Monday – Friday.For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $20 Flat Shipping Rate.

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.

RETURN POLICY

All sales are final and no exchanges or refunds due to Covid Health Concerns. Allow 3 to 5 days to process and ship your order. All Orders will require a signature for delivery. No Exceptions

PLEASE NOTE:

WigFormation isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to WigFormation. We will contact you once your package arrives for reshipment.